Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are not sure where your order will be shipped from, please contact us before purchasing.įor further questions, we encourage you to send us a message through the Customer Service – Contact Us page of our website. While most of our products are shipped directly from our Sydney, Australia warehouse ( Houston for USA orders), some of the larger items like rugs and large quantity of felt ball items will be sent to you directly from our factory in Nepal. Where Is My Order Going To Be Shipped From? Returns of products due to slight variation in colour or pattern is not accepted because all our products are handmade and these variations are quite normal. Any damaged product during transit or due to poor craftsmanship will be replaced with no additional cost to the customer.For other countries, you may need to pay little bit of import tax or you may be exempted from it.For Australian & United States customers, there are no additional charges.If your order includes larger rugs, the processing time will be longer ranging from 7 to 10 days.We use number of courier companies such as Australia Post, USPS, Aramex, FedEx, TNT depending on the nature of the order and the destination.Goods are received within 3-4 working days once they are dispatched from the warehouse in Australia and about 5-7 working days if dispatched from Nepal.These shipments are generally released within 1-2 business day after the payment has been processed.International standard shipping charge is $29.95 for orders up to $150.If you are from United States, most of your orders will be dispatched from our USA warehouse in Houston.
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